Privacy Policy

Effective Date: January 1, 2023

Introduction

At GreenThumb Gardens NL ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all users of our website, including visitors, registered users, and subscribers. By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

We comply with the General Data Protection Regulation (GDPR) and other applicable Dutch and European data protection laws. Our data processing activities are designed to respect your privacy rights and provide transparency about how your information is handled.

Information We Collect

We collect information about you in various ways when you use our website and services. This includes both personal information that can identify you and non-personal information that cannot.

Personal Information

• Contact Information: Name, email address, postal address, and phone number when you subscribe to our newsletter, contact us, or participate in our community forums.
• Account Information: Username, password, and profile information if you create an account for personalized features.
• Payment Information: Credit card details or other payment information if you purchase products or services through our website.
• Communication Data: Messages, comments, or other content you submit through our contact forms, forums, or social media interactions.

Non-Personal Information

• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns.
• Technical Data: IP address, browser type, operating system, device information, and referral sources.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details).
• Location Data: General location information based on IP address for providing localized content.

How We Use Your Information

We use the information we collect for various purposes, always in compliance with applicable data protection laws. Our primary goal is to provide you with valuable gardening resources and improve your experience on our website.

• Service Provision: To provide, maintain, and improve our website and services, including personalized plant recommendations and seasonal gardening advice.
• Communication: To send you newsletters, updates, and gardening tips you've requested. We also respond to your inquiries and provide customer support.
• Personalization: To tailor content and recommendations based on your interests and location in the Netherlands.
• Analytics: To analyze usage patterns, improve our website functionality, and develop new features.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
• Marketing: To send promotional materials about our services, with your consent where required by law.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business, such as Formspree for form handling and Google Analytics for website analytics. These providers are contractually obligated to maintain the confidentiality and security of your information.
• Legal Requirements: When required by law, court order, or government regulation to disclose information.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• Consent: With your explicit consent for specific purposes.
• Protection of Rights: To protect the rights, property, or safety of GreenThumb Gardens NL, our users, or the public.

Your Rights

Under GDPR and other applicable laws, you have several rights regarding your personal information. We are committed to honoring these rights and facilitating your exercise of them.

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure: You can request deletion of your personal information in certain circumstances.
• Right to Restriction: You can request limitation of how we process your personal information.
• Right to Data Portability: You can request transfer of your personal information to another service provider.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: You can withdraw consent for processing based on consent at any time.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by law.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and employee training
• Secure hosting infrastructure
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Newsletter subscriber data: Retained until you unsubscribe or request deletion
• Contact form submissions: Retained for 3 years for customer service purposes
• Website analytics data: Retained for 26 months as per Google Analytics policies
• Account data: Retained for the duration of your account plus 7 years for legal compliance

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

As a Netherlands-based company, your information is primarily stored and processed within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA.

When we transfer personal information outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognized mechanisms to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our website.

The updated policy will be effective immediately upon posting, unless otherwise specified. Your continued use of our website after the effective date constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@gamezennix.com
• Address: GreenThumb Gardens NL, Bloemendaalseweg 123, 2061 CL Bloemendaal, Netherlands
• Phone: +31 23 544 1234

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days.

Last updated: January 1, 2023